FAQ Frankfurt location

In short, for everyone aged 6 and over*. Children, adults, families, tourists, schoolchildren and residents. Whether for history buffs, technology enthusiasts or school trips.

With our unique offer we appeal to a wide audience and most of them visit us at our other locations afterwards.

*Recommended for ages 6 and up. Participation in a virtual reality tour is not recommended for children under the age of 6. The reasons for this are that VR goggles are usually too big and too heavy for small children’s heads. They can slip, be uncomfortable or even lead to unhealthy strain on the neck and head. Visual perception is still developing. . At this age, the ability to process spatial depth and movements correctly is not yet fully developed. VR can overtax these perceptual processes.

To secure your place on your preferred date, you can purchase your tickets conveniently online via our webshop. Tickets can also be purchased at the box office on the day of your visit (please allow for long waiting times if necessary) or for a later date. Tickets will not be reserved.

For special/exclusive tours, please send us an inquiry using our inquiry form

For school groups, you are welcome to send us this form filled out and sent to us

No, we value a paperless and environmentally friendly purchasing process. Of course you can also print out your tickets. On site, however, it is sufficient to show the ticket on your cell phone.

No, we value a paperless and environmentally friendly purchasing process. Of course you can also print out your tickets. On site, however, it is sufficient to show the ticket on your cell phone.

No. As we are an organizer, it is no longer possible to change or cancel tickets after a binding booking has been made. For your understanding, please read our terms and conditions.

Reasons for this:

• There is generally no public appointment for the experience on the desired date
• The experience for the desired date is already fully booked.
• The date is so far in the future that it is not yet available for advance booking. We recommend checking our webshop from time to time so as not to miss the activation of the new dates.

We offer special tours at special times, please send us the completed request form and we will be happy to get back to you with an offer.

The discount is available to children and young people aged 6-12. Families of 2 or more people with at least one child up to the age of 12.

We do not offer bilingual tours. Our tours are usually offered in German or English. The respective dates in the respective language are marked with the German or British flag. Some tours are only offered as exclusive tours in English and charge a group fee. Send us the completed inquiry form (click on the link) and we will send you a quote.

Many of our guests have never worn VR glasses before. Don’t worry! We explain on site how to put on the glasses. Nothing can break.

We can reassure you: In the many years that we have been time traveling with TIMERIDE, this has rarely been the case and you can of course take off your glasses at any time. Our VR ride in the carriages is relatively leisurely, so you can relax and take in the surroundings. In addition, vibration simulates real locomotion.

You can usually pull the VR glasses comfortably over your glasses (conventional models with not too large lenses and narrow frames, models with oversized lenses and thick frames are not possible). Varifocals are not suitable, only single vision glasses. If your glasses are too big, we recommend wearing contact lenses.

Conventional hearing aids can be worn under the headphones, you just need to be careful when putting on the VR glasses. Your time travel guide will be happy to help you put on the VR glasses.

The concept of TIMERIDEis strongly based on visual and auditory impressions.

Don’t drink and Timeride!

We understand that celebrations together can sometimes invite you to have a drink or two – who can resist that? But a clear head is important for our time travel. For safety reasons, guests under the influence of alcohol are unfortunately unable to attend. In such cases, we reserve the right to refuse admission and a refund will not be possible. Thank you for your understanding – we look forward to going on a journey through time with you sober and full of anticipation.