Welcome to the FAQ section of TIMERIDECologne. Here you can find out everything you need to know for an all-round successful visit with us.
In short, for everyone aged 6 and over*. Children, adults, families, tourists, schoolchildren and residents. Whether for history buffs, technology enthusiasts, school trips or for the “Kölsche Hätz”.
With our unique offer we appeal to a wide audience and most of them visit us at our other locations afterwards.
*Recommended for ages 6 and up. Participation in a virtual reality tour is not recommended for children under the age of 6. The reasons for this are that VR goggles are usually too big and too heavy for small children’s heads. They can slip, be uncomfortable or even lead to unhealthy strain on the neck and head. Visual perception is still developing. . At this age, the ability to process spatial depth and movements correctly is not yet fully developed. VR can overtax these perceptual processes.
To secure your place on your preferred date, you can purchase your tickets conveniently online via our webshop. Tickets can also be purchased at the box office on the day of your visit (please allow for long waiting times if necessary) or for a later date. Tickets will not be reserved.
For special/exclusive tours, please send us an inquiry using our inquiry form
For school groups, you are welcome to send us this form filled out and sent to us
No, it is enough to show the ticket on your cell phone.
No, we value a paperless and environmentally friendly purchasing process. Feel free to print out your tickets. On site, however, it is sufficient to show the ticket on your cell phone.
No. As we are an organizer, it is no longer possible to change or cancel tickets after a binding booking has been made. For your understanding, please read our terms and conditions.
Reasons for this:
We offer special tours at special times, please send us the completed request form and we will be happy to get back to you with an offer.
The discount is available to children and young people aged 6-12. Families of 2 or more people with at least one child up to the age of 12.
(The discounted ticket can be selected per family member).
We do not offer bilingual tours. Our tours are usually offered in German or English. The respective dates in the respective language are marked with the German or British flag. Some tours are only offered as exclusive tours in English and charge a group fee. Send us the completed inquiry form and we will send you a quote.
Many of our guests have never worn VR glasses before.
Don’t worry! We explain well on site how to put on the glasses and are always ready to help if anything remains unclear. Ask your time travel guide and follow his instructions, then nothing can go wrong.
We can reassure you: In the many years that TIMERIDE has been around, no one has gotten seriously sick. Our VR ride on the streetcar is relatively leisurely, so you can relax and take in your surroundings. In addition, the airflow and vibration simulate real locomotion.
You can usually pull the VR glasses comfortably over your glasses (conventional models with not too large lenses and narrow frames, models with oversized lenses and thick frames are not possible). Varifocals are not suitable, only single vision glasses. If your glasses are too big, we recommend wearing contact lenses.
It is generally possible to take part in TIMERIDE Cologne and Dresden in the Senseum with a wheelchair or walker. Participation in our experiences – with a wheelchair – is unfortunately not possible in Frankfurt and Andechs. Unfortunately, it is not possible to take part in our GO! tours in a wheelchair or walker at any of our locations, as there are steps and uneven paths.
Conventional hearing aids can be worn under the headphones, you just need to be careful when putting on the VR glasses. Your time travel guide will be happy to help you put on the VR glasses.
The concept of TIMERIDEis strongly based on visual and auditory impressions.
Don’t drink and Timeride!
We understand that celebrations together can sometimes invite you to have a drink or two – who can resist that? But a clear head is important for our time travel. For safety reasons, guests under the influence of alcohol are unfortunately unable to attend. In such cases, we reserve the right to refuse admission and a refund will not be possible. Thank you for your understanding – we look forward to going on a journey through time with you sober and full of anticipation.
All tours are designed in understandable language and are basically also suitable for German learners, but historical terms and more complex contexts are part of the tours. The Cologne 1926 tour is particularly suitable for participants with little knowledge of German.
The capacity of our tours depends on the number of seats and VR glasses available. In the TIMERIDE SENSEUM (Cologne 1926) there are 13 places available per tour, and 15 places for the TIMERIDE GO! tours.
With pleasure! Send us the completed inquiry form and we will be happy to provide you with a quote.
Yes, they do exist. Please send us the completed school group inquiry form and we will be happy to make you an offer. In our inquiry form you can already find out a lot of information about your school group inquiry and our conditions.
We recommend a minimum age of 6 years.
Why children under the age of 6 should not participate with VR goggles
Participation in a virtual reality tour is not recommended for children under the age of 6. The reasons for this are:
For these reasons, participation is not recommended for children under the age of 6 or only in the form of external observation, for example on a screen.
Animals of any breed and size are not permitted on a tour, as care cannot be guaranteed during the VR experience.
Participation is generally possible with a wheelchair or walker
The entrance to our historic streetcar is via steps. We are happy to provide support. Unfortunately, we cannot provide access to our historic streetcar for wheelchair users. However, it is possible for the wheelchair user to take part in the VR ride next to the streetcar.
Please inform us in advance! This is the only way we can ensure that everything runs smoothly.
Restrooms are available at the current venue
The entrance to the venue is via a few steps and is therefore unfortunately not barrier-free.
Yes, we are happy to provide you with drinks without alcohol.
The VR experience generally takes place standing up. If someone has problems with standing for long periods, they can also take part sitting down on site.
To secure your place on your preferred date, you can purchase your tickets conveniently online via our webshop. Tickets can also be purchased at the box office on the day of your visit (please allow for long waiting times if necessary) or for a later date. Tickets will not be reserved.
For special/exclusive tours, please send us an inquiry using our inquiry form
For school groups, you are welcome to send us this form filled out and sent to us
The stationary TIMERIDEtakes place exclusively in our TIMERIDE SENSEUM. You will be given a guided tour of various lovingly designed rooms. Your highlight: the virtual reality journey through time in our original replica streetcar.
As we all know, there is no such thing as bad weather, only bad clothes! All kidding aside, we try to run TIMERIDE GO! even in rainy weather. If our tours cannot take place on the day of the event, we will inform you by phone in time. Therefore, please be sure to include a phone number with your booking. In addition, you should be equipped weatherproof for every tour, because sometimes a rain shower comes as a surprise. This includes sturdy shoes, a jacket and umbrella.
We make a general recommendation for ages 6 and up. Children up to the age of 12 can participate if accompanied by an adult
For an optimal experience, we recommend our GO! The VR sequences and historical backgrounds require a certain level of understanding and a certain maturity and ability to concentrate.
Our TIMERIDE GO! tours last 60 or 90 minutes.
In our TIMERIDE GO! we overcome steps and stairs. Therefore, participation with a wheelchair or walker is unfortunately not possible.
You can buy vouchers online. Go to the appropriate experience and either select a predefined voucher value or enter a free voucher value.
Select your ticket for your desired date in the ticket store and add it to the shopping cart. In the “Check shopping cart” area, enter the code on your voucher. Several vouchers can be redeemed in succession. To do this, enter the first code, click on the outer field and then on the next code. This process is repeated until all vouchers have been redeemed. The amount will be credited to your account automatically. Remaining credit on vouchers is retained and can be used for further ticket bookings or merchandise items on site. A payout is not possible.
No, you can only redeem your voucher for the TIMERIDEwhere it was issued.
Our vouchers are always valid for 3 years until the end of the year.
Example: A voucher from 01.05.2026 is valid until 31.12.2029.
No, we value a paperless and environmentally friendly purchasing process. You are welcome to print your voucher. On site, however, it is sufficient to show the voucher on your cell phone.
No. Vouchers are valid for 3 years from the date of purchase, after this period vouchers are no longer accepted and will not be extended.
Yes, all TIMERIDEvouchers are location-based vouchers. This means that your credit can be used for any TIMERIDE product(TIMERIDEand TIMERIDE GO!). Vouchers should therefore not be confused with tickets booked for a specific date on a specific TIMERIDE experience.
Most promo or discount codes can be redeemed online via our webshop. With some exceptions, these can only be used on site at the box office when purchasing tickets directly. Information on the procedure and validity period for redeeming promo or discount codes is always provided by the provider from whom they were provided or purchased.
You can then enter the code in the “Check shopping cart” area.
Please note:
No. Promo and discount codes are always intended exclusively for the purchase of tickets.
Yes. First enter the promo/discount code (if you can redeem it online) and click in the outer field, then enter the voucher code in the same “Code” field. If there is a remaining amount, this must be paid via Paypal, Visa/Master Card or Amazon/Mobile Pay.
TIMERIDEoffers special promotions or discounts from time to time. Keep your eyes and ears open and follow us on social media to never miss a promotion. Promo codes are also frequently given to our business partners:inside. Ask at your work or in your club if there is already a cooperation with us. If not, you are of course welcome to recommend us.
You may find them in the general FAQs. Just click on the button!
If you still have questions that are not answered in our general & location-specific FAQ, please send us an e-mail to tickets@timeride.de. We are available Monday to Friday from 09:00 to 16:00 and will answer your emails.
Subscribe to our newsletter to make sure you don’t miss out on any offers, news or competitions. Get chances to win free tickets and find out about great events at all our locations!
You are currently viewing a placeholder content from HubSpot. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationYou are currently viewing a placeholder content from HubSpot. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationYou are currently viewing a placeholder content from HubSpot. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationYou are currently viewing a placeholder content from TrustIndex. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More Information