Welcome to the FAQ section of TIMERIDEKloster Andechs. Here you can find out everything you need to know to make your visit to us a complete success. We hope you enjoy your journey back in time!
In short, for everyone aged 6 and over*. Children, adults, families, tourists, schoolchildren and residents. Whether for history buffs, technology enthusiasts or school trips.
With our unique offer we appeal to a wide audience and most of them visit us at our other locations afterwards.
*Recommended for ages 6 and up. Participation in a virtual reality tour is not recommended for children under the age of 6. The reasons for this are that VR goggles are usually too big and too heavy for small children’s heads. They can slip, be uncomfortable or even lead to unhealthy strain on the neck and head. Visual perception is still developing. . At this age, the ability to process spatial depth and movements correctly is not yet fully developed. VR can overtax these perceptual processes.
To secure your place on your preferred date, you can purchase your tickets conveniently online via our webshop. Tickets can also be purchased at the box office on the day of your visit (please allow for long waiting times if necessary) or for a later date. Tickets will not be reserved.
For special/exclusive tours, please send us an inquiry using our inquiry form
For school groups, you are welcome to send us this form filled out and sent to us
No, it is enough to show the ticket on your cell phone.
No, we value a paperless and environmentally friendly purchasing process. Feel free to print out your tickets. On site, however, it is sufficient to show the ticket on your cell phone.
No. As we are an organizer, it is no longer possible to change or cancel tickets after a binding booking has been made. For your understanding, please read our terms and conditions.
Reasons for this:
We offer special tours at special times, please send us the completed request form and we will be happy to get back to you with an offer.
The discount is available to children and young people aged 6-12. Families of 2 or more people with at least one child up to the age of 12.
(The discounted ticket can be selected per family member).
Our brewery VR tour with or without beer tasting is only offered in German in the Webhsop. English tours are only offered on request with a group package as an exclusive tour.
Our knowledge, miracles and effects are offered bilingually (German, English and Italian).
Many of our guests have never worn VR glasses before. Don’t worry! We explain well on the spot how you put on the glasses. Nothing can break.
We can reassure you: In the many years that TIMERIDE has been around, no one has gotten seriously sick.
You can usually pull the VR glasses comfortably over your glasses (conventional models with not too large lenses and narrow frames, models with oversized lenses and thick frames are not possible). Varifocals are not suitable, only single vision glasses. If your glasses are too big, we recommend wearing contact lenses.
Conventional hearing aids can be worn under the headphones, you just need to be careful when putting on the VR glasses. Your time travel guide will be happy to help you put on the VR glasses.
The concept of TIMERIDEis strongly based on visual and auditory impressions.
Don’t drink and Timeride!
We understand that celebrations together can sometimes invite you to have a drink or two – who can resist that? But a clear head is important for our time travel. For safety reasons, guests under the influence of alcohol are unfortunately unable to attend. In such cases, we reserve the right to refuse admission and a refund will not be possible. Thank you for your understanding – we look forward to going on a journey through time with you sober and full of anticipation.
All tours are designed in understandable language and are basically also suitable for German learners, but historical terms and more complex contexts are part of the tours. The Cologne 1926 tour is particularly suitable for participants with little knowledge of German.
Our brewery VR tour can be booked for up to 30 people via our webshop. For larger groups, please fill in the inquiry form and we will send you a quote for a special tour.
On our Knowledge, Wonder, Impact tour, up to 16 people can take part in one tour. For larger groups, tours can be booked in consecutive slots, starting every 20-30 minutes (depending on the time of year). Or send us the completed inquiry form and we will be happy to make you an offer.
With pleasure! Send us the completed request form and write “Exclusive tour request” in the subject line and we will be happy to make you an offer.
When booking via our webshop, you can enter your billing address.
Yes, they do exist. Please send us the completed school group inquiry form and we will be happy to make you an offer.
We recommend participation from the age of 6.
Children up to the age of 12 can participate if accompanied by an adult, provided they can move through the experience independently. Please note that the VR goggles may not fit very young children perfectly due to their size and weight and that they may not yet be able to fully process what they are seeing. Tickets cannot be refunded in this case.
For safety reasons, it is not possible to wear the VR glasses with a child in your arms or on your lap. Likewise, baby carriages cannot be parked in the adventure area.
Animals of any breed and size are not permitted on a tour, as care cannot be guaranteed during the VR experience.
The SENSEUM is at ground level. It is therefore possible for wheelchair users to participate.
We recommend participation from the age of 6.
Children up to the age of 12 can participate if accompanied by an adult, provided they can move through the experience independently. Please note that the VR goggles may not fit very young children perfectly due to their size and weight and that they may not yet be able to fully process what they are seeing. Tickets cannot be refunded in this case.
For safety reasons, it is not possible to wear the VR glasses with a child in your arms or on your lap. Likewise, baby carriages cannot be parked in the adventure area.
Yes, children up to 16 years are also welcome. Of course, you will then receive a non-alcoholic drink. Children under the age of 6 are also not allowed to be present as companions, as supervision cannot be ensured during the VR Experience.
Animals of any breed and size are not permitted on a tour, as care cannot be guaranteed during the VR experience.
The brewery tour leads through an active factory site. Some buildings are only accessible via stairs, so unfortunately it is not possible to take part in a guided tour with a mobility impairment.
Our TIMERIDE GO! Tours last 45 minutes – then only with brewery tour – or 90 minutes – brewery tour with beer tasting.
You can buy vouchers online. Go to the appropriate experience and either select a predefined voucher value or enter a free voucher value.
Select your ticket for your desired date in the ticket store and add it to the shopping cart. In the “Check shopping cart” area, enter the code on your voucher. Several vouchers can be redeemed in succession. To do this, enter the first code, click on the outer field and then on the next code. This process is repeated until all vouchers have been redeemed. The amount will be credited to your account automatically. Remaining credit on vouchers is retained and can be used for further ticket bookings or merchandise items on site. A payout is not possible.
Our vouchers are always valid for 3 years until the end of the year.
Example: A voucher from 01.05.2026 is valid until 31.12.2029.
No, you can only redeem your voucher for the TIMERIDEwhere it was issued.
No, we value a paperless and environmentally friendly purchasing process. You are welcome to print your voucher. On site, however, it is sufficient to show the voucher on your cell phone.
No. Vouchers are valid for 3 years from the date of purchase, after this period vouchers are no longer accepted and will not be extended.
Yes, all TIMERIDEvouchers are location-based vouchers. This means that your credit can be used for any TIMERIDE product(TIMERIDEand TIMERIDE GO!). Vouchers should therefore not be confused with tickets booked for a specific date on a specific TIMERIDE experience.
Most promo or discount codes can be redeemed online via our webshop. With some exceptions, these can only be used on site at the box office when purchasing tickets directly. Information on the procedure and validity period for redeeming promo or discount codes is always provided by the provider from whom they were provided or purchased.
You can then enter the code in the “Check shopping cart” area.
Please note:
No. Promo and discount codes are always intended exclusively for the purchase of tickets.
Yes. First enter the promo/discount code (if you can redeem it online) and click in the outer field, then enter the voucher code in the same “Code” field. If there is a remaining amount, this must be paid via Paypal, Visa/Master Card or Amazon/Mobile Pay.
TIMERIDEoffers special promotions or discounts from time to time. Keep your eyes and ears open and follow us on social media to never miss a promotion. Promo codes are also frequently given to our business partners:inside. Ask at your work or in your club if there is already a cooperation with us. If not, you are of course welcome to recommend us.
You may find them in the general FAQs. Just click on the button!
If you still have questions that are not answered in our general & location-specific FAQ, please send us an e-mail to tickets@timeride.de. We are available Monday to Friday from 09:00 to 16:00 and will answer your emails.
At TIMERIDE you can experience fascinating time travel. We offer immersive and interactive experiences where you can immerse yourself in bygone eras and experience important historical events up close through virtual reality. Each TIMERIDE experienceis specifically tailored to a particular city and its history.
The stationary TIMERIDE takes place exclusively indoors in our TIMERIDE SENSEUM. You will be given a guided tour of various lovingly designed rooms. Your highlight in every Senseum is your virtual reality time travel right into the middle of history.
TIMERIDE GO! is a guided (city) tour that takes a look at the history and transformation of your respective city. At selected historical locations, you put on a pair of mobile VR goggles: In virtual reality, you can see what the place you’re currently in looked like at a certain point in history. A fascinating comparison of the past and present awaits you!
TIMERIDE REELS are short VR experiences lasting around 12 to 15 minutes, each of which brings the milestones in the history of Germany and the GDR to life. These exclusive reels can currently only be booked in Dresden on request at the box office. From 01.01.2026, certain dates can also be booked via our webshop – for our GDR Time Travel Reel. Availability and dates can be viewed in the webshop.
The duration of our time travels can be found in the respective experience description.
You can plan approx. 40-45 minutes for a journey through time in the SENSEUM.
Our TIMERIDEGO! (City) tours last 45, 60 or 90 minutes, depending on the location.
The TIMERIDEREELS, which are only available on site in Dresden, bring history to life in around 12 minutes.
You can find TIMERIDEin Cologne, Frankfurt, Dresden, Kloster Andechs and Münster.
Prices vary depending on location and duration. You can easily view these on the respective location page. Tip: Book online and early in advance to secure the cheapest tickets!
To secure your place on your preferred date, you can purchase your tickets conveniently online via our webshop. Tickets can also be purchased at the box office on the day of your visit (please allow for long waiting times if necessary) or for a later date. Tickets will not be reserved.
For special/exclusive tours, please send us an inquiry using our inquiry form
For school groups, you are welcome to send us this form filled out and sent to us
The following payment options are available when purchasing tickets: PayPal, Master-/Visa Card / iDEAL / EPS / Bancontact.
No. As we are an organizer, it is no longer possible to change or cancel tickets after a binding booking has been made. For your understanding, please read our terms and conditions.
The discount is available to children and young people aged 6-12. Families of 2 or more people with at least one child up to the age of 12.
No, it is enough to show the ticket on your cell phone.
No, that is not possible. We value a paperless and environmentally friendly purchasing process. Feel free to print out your tickets. On site, however, it is sufficient to show the ticket on your cell phone.
No. As we are an organizer, it is no longer possible to change or cancel tickets after a binding booking has been made. For your understanding, please read our terms and conditions.
If you book via our webshop, you can enter a billing address before completing the payment. After the purchase you will receive a booking confirmation from noreply@bookingkit.com. In this email you will find a link where you can conveniently download both your tickets and your invoice.
Select your ticket for your desired date in the ticket store and add it to the shopping cart. In the “Check shopping cart” area, enter the code on your voucher. Several vouchers can be redeemed in succession. To do this, enter the first code, click on the outer field and then on the next code. This process is repeated until all vouchers have been redeemed. The amount will be credited to your account automatically. Remaining credit on vouchers is retained and can be used for further ticket bookings or merchandise items on site. A payout is not possible.
No. Vouchers are valid for 3 years from the date of purchase, after this period vouchers are no longer accepted and will not be extended.
You can buy vouchers online. Go to the appropriate experience and either select a predefined voucher value or enter a free voucher value.
No, you can only redeem your voucher for the TIMERIDEwhere it was issued.
Our vouchers are always valid for 3 years until the end of the year.
Example: A voucher from 01.05.2022 is valid until 31.12.2025.
No, we value a paperless and environmentally friendly purchasing process. You are welcome to print your voucher. On site, however, it is sufficient to show the voucher on your cell phone.
Yes, all TIMERIDEvouchers are location-based vouchers. This means that your credit can be used for any TIMERIDE product (TIMERIDEand TIMERIDE GO!). Vouchers should therefore not be confused with tickets booked for a specific date on a specific TIMERIDE experience.
Most promo or discount codes can be redeemed online via our webshop. With some exceptions, these can only be used on site at the box office when purchasing tickets directly. Information on the procedure and validity period for redeeming promo or discount codes is always provided by the provider from whom they were provided or purchased.
You can then enter the code in the “Check shopping cart” area.
Please note:
Yes. First enter the promo/discount code (if you can redeem it online) and click in the outer field, then enter the voucher code in the same “Code” field. If there is a remaining amount, this must be paid via Paypal, Visa/Master Card or SEPA direct debit.
No. Promo and discount codes are always intended exclusively for the purchase of tickets.
Many of our guests have never worn VR glasses before. Don’t worry! We explain well on the spot how you put on the glasses.
Grasp the VR set like binoculars and move it vertically up and down without moving your head until you find the sharpest point for you and attach the goggles to the back of your head via the wheel. If you still have problems, please contact our time travel guides on site.
We can reassure you: In the many years that TIMERIDE has been around, no one has gotten seriously sick. Our VR ride is relatively leisurely so you can relax and take in your surroundings. In addition, the airflow and vibration simulate real locomotion. However, if something should happen, please always raise your hand and make yourself noticed. Our time travel companions will be happy to support you.
You can usually pull the VR glasses comfortably over your glasses (conventional models with not too large lenses and narrow frames, models with oversized lenses and thick frames are not possible). Varifocals are not suitable, only single vision glasses. If your glasses are too big, we recommend wearing contact lenses.
It is generally possible to take part in TIMERIDECologne and Dresden in the Senseum with a wheelchair or walker. Participation in our experiences – with a wheelchair – is unfortunately not possible in Frankfurt and Andechs. Unfortunately, it is not possible to take part in our GO! tours in a wheelchair or walker at any of our locations, as there are steps and uneven paths.
The concept of TIMERIDE relies heavily on visual and auditory impressions. With appropriate impairments, the overall experience of your time travel will likely be diminished.
Don’t drink and Timeride!
We understand that celebrations together can sometimes invite you to have a drink or two – who can resist that? But a clear head is important for our time travel. For safety reasons, guests under the influence of alcohol are unfortunately unable to attend. In such cases, we reserve the right to refuse admission and a refund will not be possible. Thank you for your understanding – we look forward to going on a journey through time with you sober and full of anticipation.
TIMERIDE GO! is a guided tour – with a tour guide – that takes a look at the history and transformation of your respective city. You put on mobile VR glasses at various historical locations: In virtual reality, you can see what the place you are currently in looked like at a certain point in history. A fascinating comparison of the past and present awaits you!
As we all know, there is no such thing as bad weather, only bad clothes! All kidding aside, we try to run TIMERIDE GO! even in rainy weather. If our tours cannot take place on the day of the event, we will inform you by phone in time. Therefore, please be sure to include a phone number with your booking. In addition, you should be equipped weatherproof for every tour, because sometimes a rain shower comes as a surprise. This includes sturdy shoes, a jacket and umbrella.
Start: Your tour usually starts directly at the TIMERIDE SENSEUM.
The exception to this is the TimeRide GO! cathedral VR tour – here your tour guide will meet you at the replica of the cross flower opposite the Cologne Tourism Center.
The end points of the tours vary from tour to tour.
We make a general recommendation for ages 6 and up. Children up to the age of 12 can participate if accompanied by an adult
For an optimal experience, we recommend our GO! The VR sequences and historical backgrounds require a certain level of understanding and a certain maturity and ability to concentrate.
Animals of any breed and size are not permitted on a tour, as care cannot be guaranteed during the VR experience.
TIMERIDE GO! Tours last from 45-90 minutes, depending on the location and the experience offered
All tours are designed in understandable language and are basically also suitable for German learners, but historical terms and more complex contexts are part of the tours. The Cologne 1926 tour is particularly suitable for participants with little knowledge of German.
We recommend a minimum age of 6 years.
Why children under the age of 6 should not participate with VR goggles
Participation in a virtual reality tour is not recommended for children under the age of 6. The reasons for this are:
For these reasons, participation is not recommended for children under the age of 6 or only in the form of external observation, for example on a screen.
Your visit with us lasts between 35-50 minutes.
Animals of any breed and size are not permitted on a tour, as care cannot be guaranteed during the VR experience.
All tours are designed in understandable language and are basically also suitable for German learners, but historical terms and more complex contexts are part of the tours. The Cologne 1926 tour is particularly suitable for participants with little knowledge of German.
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